Delivery

Shipping and delivery times

  • Orders are prepared within 24 business hours.

  • Average delivery times are:

    • Metropolitan France: 2 to 3 business days,

    • Europe: 5 to 7 business days.

⚠️ These times are indicative and may vary in cases of force majeure, periods of high activity (sales, holidays, etc.) or delays related to the carrier.

Origin of shipments

All orders are shipped from our workshops located in Paris (France).

Delivery charges

Metropolitan France
Mondial Relay (pickup point): €4.99 (free for purchases over €65) — 3 to 5 business days
Home delivery: €6.95 (free for purchases over €95) — 1 to 2 business days

Belgium
Home delivery: €6.95 (free for purchases over €80)

Spain
Pickup Point: €5.99 (free for purchases over €75) — 3 to 5 business days
Home delivery (Chronopost Classique): €12.99 (free for purchases over €95) — 3 to 5 business days

Germany / Luxembourg / Netherlands
Home delivery: €8.99 (free for purchases over €80) — 3 to 5 business days

Italy / Portugal / Romania / Poland / Greece / Switzerland / Denmark
Home delivery: €10.99 (free for purchases over €130) — 3 to 5 business days

Delivery times are indicative.
No shipments on weekends.
A confirmation email will be sent to you as soon as your order is shipped.

Order tracking

Each shipped order is accompanied by a tracking number sent by email, allowing real-time tracking of the delivery.

Receipt of packages

The customer is invited to check the condition of the package and products upon receipt.
In case of damage or anomaly (open package, missing or damaged product), it is recommended to:

  1. make a reservation immediately with the carrier,

  2. inform our customer service at contact@ggluxewatch.com within 48h of receipt.

General information regarding delivery

  • The customer is responsible for correctly and completely entering the delivery address when placing their order. GG Luxe cannot be held responsible for packages delivered to an incorrect address provided by the customer.

  • If additional information is required for delivery, we will contact the customer by email. This may result in a delivery delay.

  • We make every effort to deliver orders within the indicated timeframes. In case of delay or inability to deliver, we will inform the customer as soon as possible.

  • If the customer receives a product they did not order, they must inform GG Luxe within 24 hours of receipt at contact@ggluxewatch.com to receive the necessary instructions.

  • If a product is received damaged or incomplete, the customer must contact GG Luxe within 24 hours of receipt via contact@ggluxewatch.com before any return. Any return made without prior agreement from customer service cannot be reimbursed for incurred costs.

  • In case of package loss by the carrier, or if the customer claims not to have received the order despite tracking indicating otherwise, an investigation will be opened with the carrier. No solution (refund or reshipment) can be offered until this investigation is closed.

  • If the order has still not been delivered 14 days after the shipping date, the customer must inform GG Luxe within a maximum of 14 additional days (i.e., within 28 days of shipment). After this period, no claim will be accepted.