Montre Héloise - GG Luxe Watch

Frequently Asked Questions

Orders

Can I modify or cancel my order?

At GG Luxe, once your order is confirmed, we unfortunately cannot modify or cancel it due to logistical reasons. If you would like a different item, you will need to return your order for a refund and then place a new order with the desired product.
Can I change the delivery or billing address?

Unfortunately, we cannot change the shipping or billing address once an order has been placed. We recommend contacting the carrier directly via the shipping notification email to request an address change. We apologize for any inconvenience.
I did not receive an order confirmation

We invite you to first check that our emails are not in your spam folder.

If you believe you have entered an incorrect address, please send us an email to contact@ggluxewatch.com
and we will update your contact details.
How can I track my order?

A shipping confirmation email containing your tracking number will be sent to you as soon as your
The order is handed over to the carrier.

If you cannot find this email, please check your spam folder.

If you encounter any difficulties, please contact us at contact@ggluxewatch.com , specifying your order number.
so that we can help you quickly.

Shipping & Delivery

What are the shipping and delivery times?

We prepare orders within 24-48 working hours .
Delivery usually takes 3–5 working days in mainland France and 5–7 days in Europe.
Where do you ship from?

All orders are shipped from our workshops in Paris (France) .
What are the delivery charges?
  • Metropolitan France : €3.99
  • Free delivery on orders over €65
  • Europe (excluding France & Belgium) : €7.99

Returns & Exchanges

Can I return an item?

Yes, you have 14 days after receipt for a return or exchange.
Products must be new, unworn , and in their original packaging .
How to initiate a return?

Contact us via the contact form or at contact@ggluxewatch.com , indicating your order number .
We will guide you step by step.
Is it possible to exchange an item?

You have 14 days from the date of receipt of your order to request an exchange.

Items must be returned new, unworn, in their original packaging with tags .

Return and reshipping costs are the responsibility of the customer.

To initiate an exchange, please contact us at contact@ggluxewatch.com , indicating your order number and the desired model. Our team will respond within 24 to 48 business hours.

The exchange will be processed upon receipt and inspection of your package at our premises in Paris, subject to availability of the requested model.

Products & Materials

What are your products made of?

Our watches and jewelry are made of stainless steel , which is durable and suitable for sensitive skin.
The watches also benefit from an Ion Plating (IP) coating , which is more durable than conventional plating.
Are your products water-resistant?

Yes, they are splash-resistant and designed for everyday use. However, avoid prolonged baths.
in the sea/pool, showers and abrasive products.
Are your jewelry pieces suitable for sensitive skin?

Yes. All our jewelry is made of stainless steel, a material known for its corrosion resistance.
and its good skin tolerance. It is suitable for most skin types, even sensitive skin.
What movement does your watches use?

A Japanese Miyota quartz movement (3 hands) renowned for its precision and reliability .