RETURNS POLICY
Return period
In accordance with the applicable legal provisions (Article L221-18 of the Consumer Code), you have a period of 14 days from the receipt of your order to exercise your right of withdrawal and request a return.
Eligibility requirements
For the return to be accepted, the items must meet the following conditions:
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to be in perfect condition
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not to have been worn or damaged,
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items must be returned in their original packaging, complete with all their accessories (case, certificate, etc.).
Exceptions: In accordance with Article L221-28 of the Consumer Code, certain items cannot be returned or exchanged, namely:
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personalized products,
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Earrings and piercings, for hygiene reasons .
Return procedure
To initiate a return:
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Contact our customer service at contact@ggluxewatch.com , indicating your order number and the reason for the return.
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Once your request has been validated by our team, you will receive instructions and the return address.
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You will then have an additional 14 days to return the items in question.
⚠️ Returns not reported beforehand by email cannot be accepted.
Return shipping costs
Return shipping costs are the sole responsibility of the customer . We recommend using a tracked shipping service to ensure you receive your package.
Processing times
After receiving your package and verifying the condition of the returned items:
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A refund or exchange will be processed within 7 to 10 business days .
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The refund will be issued via the same payment method used for the purchase.
In the event of any non-conformity (damaged, worn or incomplete item), GG Luxe reserves the right to refuse a refund or exchange.
Refund
Refunds are granted only if the returned items strictly comply with the return conditions.
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They are credited exclusively to the payment method used when placing the order .
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No refunds in cash, credit notes or external bank transfers will be issued.
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The refund processing takes 7 to 10 business days after the return has been validated.
